When your campaign ends and you’re celebrating with your hard earned profits, you also pass the baton onto us. It’s our turn to deliver (literally), so we gather up all the orders and send them off to the printer nearest your customers.
That means if you sold 20 items in the US, 70 in the EU and 10 in the UK then 20 of those products will be printed in the US, 70 printed in the EU and 10 in the UK. This saves you the trouble of creating campaigns for specific countries AND it means you’re an established international entrepreneur.
Our suppliers are among the best in the world with cutting-edge DTG and Screen printers. There are positives and caveats to both methods of printing. We use a variety of tried and tested rules as well as pricing logic to ensure the best method is selected to maximise your profit margins.
In general though, campaigns with large numbers of orders will receive the Screen printing treatment. Whereas campaigns with just a few sales will be printed using DTG (this can change depending on the print cost though).
The whole printing process takes around 2-4 business days as the products are printed in batches and then individually checked before we’re comfortable sending them out (we want to be sure customers aren’t getting shirts with only half the print).
We post directly from the printing press which is why our suppliers are in geographically central locations, based on your customers - for the quickest delivery time possible. Once printed, our suppliers package up your merch and the postal service picks them up; ready for delivery.
Occasionally we’ll post multiple items separately to save on shipping costs (weirdly, bigger packages cost more than separate ones). Since we’re printing all over the world, delivery times vary depending on how close the customer is to the printers, but on average it takes:
We’re working on improving these times by looking into printers in Asia and the RoW. We’re also moving our EU supplier to an even more central location as Europe has the largest market for our sellers.
If there does happen to be anything wrong with an order, customers can send us an email at firstname.lastname@example.org and our super support team will get back to them within 48 hours.
Since all our merchandise is printed specially for each order, it might be hard to refund items that are the wrong size. We know every store has different sizes for their clothes, so we have a size guide on every campaign page.
However if there’s a major problem with the print or product, customers can send us a picture of what’s wrong and we’ll see if we can send over another (we cover all shipment and print costs in these cases), you can even keep the original . Our support team is on hand 24/7 (even during the holidays) to help your customers get exactly what they ordered.
If you happen to have any questions about our supply chain process please send me an email at email@example.com. I’d love to hear from you!